When a customer account is created, the personal information collected by our website (Ginger Mint Ltd) includes: name, address, email and password. This can be easily accessed via ‘my account'. Our website does not store any payment details.
Orders are downloaded by Shopify and information such as delivery and invoice addresses are only used to process and despatch orders.
If a customer has not placed an order within 3 years then all their data is deleted from our database and website.
Our website is linked to Google Analytics. This software has tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and browsing methods. This data just provides us with information about our audience.
When you place an order and conduct a transaction on our website, we collect the personal information you give us such as your name, address and email address as part of the process. Your personal information will be only be used in conjunction with your order.
Our website and database are hosted on a secure server behind a firewall. Appropriate technical and organisational security measures are in place with a documented security programme that specifies the technical, administrative and physical safeguards for personal data. Our organisation has a documented privacy and security incident response plan.
Payments are processed by Shopify. We do not have access to customers' payment or banking details; nor do we store this information. Shopify and Ginger Mint Limited adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
Customers sign up to our newsletter via a form on our website. Their name and email address are stored in Klaviyo and they have easy access to this data. An 'unsubscribe' button is attached to all of our newsletters and email correspondence.
Customers and account holders are not added to our newsletter subscription. They are required to sign up to this independently.
We do not share any customer data with a third party; nor do we obtain data from a third party.